Order Processing

Your orders will be processed within 5 - 7 business days of receipt, excluding weekends and holidays. Orders placed after 12 PM CST on Friday or on the weekends will not be processed until Monday. Once the order has been shipped, please note that we are unable to cancel or modify it. You can always track your orders by clicking here.

Domestic Shipping

Notice of change : Starting 1/1/2024 , we are no longer providing Free Shipping & Returns on all Ground Orders. 

Effective March 1, 2024: First pair of boots are charged at $20 for Standard Shipping. We also offer $20 Standard Shipping for all accessories and some apparels except for jackets and purses which are $20 for Standard Shipping. When more than one item is purchased, carrier based rates are applicable depending on the weight and shipping address.  You can estimate shipping and taxes in your shopping cart before check out.

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of unworn merchandise within 30 days of order receipt. We do have a $20 fee on returns.

We do not ship to P.O. Boxes and require a physical street address for all orders.

Standard Shipping usually takes 2-7 business days for delivery depending on shipping address, as we ship from Dallas, Texas.

Deliveries occur only on weekdays and no weekend delivery option is available at this time. Estimated delivery time assumes orders are placed before 12:00 noon (CST).

International Shipping

We offer International Shipping via UPS Worldwide Express, except for Japan & China. The cost will depend on the weight and the destination country.

You can get a shipping estimate in your shopping cart by entering your delivery address.

Please note that Old Gringo is not responsible for any customs, duties or taxes applicable on international shipments. We are also not responsible for any loss or damages caused when shipping internationally. It will be the responsibility of the purchaser to pay for any custom, duties and/or taxes on all international orders, the rates for which are subject to the item bought and the policy governing imports in your home country. All international purchases are final.

Signature Required

All orders over $100 placed & shipped from oldgringoboots.com require a signature upon receipt.

Delivery Instructions/Signature Waiver

In order to provide special delivery instructions and/or waive the signature required upon delivery please create a UPS My Choice Account.

To create a UPS My Choice account, click here.

To learn more about UPS My Choice, click here.

Have Questions?

If you have questions regarding shipping please email us at onlinecustsvc@oldgringoboots.com or call us at +1 (866) 395-8735.