FAQ

Old Gringo Fit

Our boots in general run true to size. However the style and silhouette of the boot also dictates the exact fit and may vary at times, making any given style a half size larger or smaller. If you run between sizes we recommend going with the larger of two sizes. It is much easier to make a larger size smaller with use of an insert or thicker athletic sock.

We do have relaxed fit options for some of our Old Gringo Signature styles. You can find them under our Relaxed Fit Section. We also have a large selection of 10 inch and under boots & shoes that are not affected by the size of the calf.

Shipping

Unfortunately we cannot ship to a PO Box. We ship via UPS which requires a physical street address for delivery.

At present, we offer UPS Standard, UPS Ground, UPS 3-day, 2-day & Overnight Shipping.

Your order will be shipped within 5 - 7 business days of receipt, excluding weekends and holidays. Please refer to our Shipping & Returns page for more information
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We do offer 3 Day, 2 Day or Next Day shipping via UPS. Please note that there is no weekend delivery option available at present and orders received after 12 pm PST on Friday, will not be processed until Monday (or the next business day during long-weekends & Holidays).

Due to the value of our product and our commitment to providing best customer service, we want to ensure that your order reaches you. So, all orders shipped require signature upon receipt.

Returns & Exchanges

If for any reason you are not happy with your purchase, we accept returns of unworn items in original condition within 30 days from the date of receipt. There is a $15 return and exchange fee. All products must be in new unworn condition in their original packaging. A pre-paid return label is always included with your order within US, except Hawaii & Alaska. Exceptions apply to items on Final Sale where no returns/exchanges are accepted. Please refer to our Shipping & Returns Page for more info.

Exchanges of unworn items in original conditions are accepted within 30 days of receipt. There is a $15 return and exchange fee. Please note that our inventory is limited on some styles and we may not have the exchange product you are looking for. Please email us for further details on your exchanges.

You will receive an email notification once your account has been credited. It may take up to 5-10 business days for the amount to show on your card depending on your credit institution. PayPal transactions are usually available within one business day.

Finding Styles

Please email Customer Service to locate an older style. Please provide us with the style number, the picture of the boot, location/site last seen and the size needed.

Please contact Customer Service if you would like to place a special order. Every request is unique (given the volume of our designs and styles, we will need to consider each request individually). We will also try our best to assist you in locating the style with any of our retail partners.

We do not stock or restock every item available on the website. If you cannot find a style anymore, it probably is out of stock and we may not be restocking it, or the style has been discontinued and we cannot make it. We update the website with our newer collections and remove styles from previous collections. If you have a question on a particular style, please email or call us at +1-866-395-8735 (M-F 8 am – 5 pm PST).

Our retailers carry their own inventory of styles which vary from what we carry on our online store. Please reach out to Customer Service via email or phone and we can help you locate a specific style.

Boot Care

In general we recommend non silicon based conditioner. We recommend testing it on a small inconspicious area of the boot before applying it in the entire boot. Please use leather products on leather only and avoid areas with embroidery, crystals, studs.

Each pair or boots and leather used are unique and different. Boot care depends on the work type and the leather. You can find detailed instructions on our boot care page.

Yes, we offer a range of boot care product. Please visit Boot Care Kit page for more information on the product or purchase one.

Shopping Online

There will be minor variations due to the screen settings of the device you are using (desktop/mobile). You will notice that product shots taken inside a studio versus outdoor shots are different in appearance. The handmade nature of the boots also makes each piece unique.

Please sign up to our newsletter at the bottom of the page to receive special offers when available.

We offer a wide range of styles on our website, most of which are restock styles. Since each pair is handmade, our production timeline is usually 14-16 weeks. You can use our Find a Store Tool on the product page to find the styles you are looking for. Limited styles may be available for pre-order or special order. to inquire please email Customer Service or call us at +1-(866)-395-8735 (M-F 8 am – 5 pm PST) for specific styles and further details.

We are required by law to charge sales tax and is collected based on Nexus regulations and reporting.

You will receive an email confirmation once your order has been placed and received. An additional email is sent when your order ships. It’s a system generated automated email which your mail settings can flag as spam. So please check your junk folders if you do not receive confirmation.You can also go to Order Tracking to track your order anytime.

Sometimes the cookie settings in your browser can affect your online shopping experience. You can always go to a private browsing mode to avoid errors like this. We also recommend that you clear any cache or browsing history if the problem is recurring. At any point, if you encounter any technical difficulty, please call us at +1-(866)-395-8735 (M-F 8 am – 5 pm PST).

All your information obtained online is transmitted through a secure server and our website uses SSL (Secure Socket Layer) encryption technology to protect your personal information. You can find more information on how we secure your information on our Privacy Policy Page.

Payment

We currently accept Visa, MasterCard, Discover, American Express and PayPal.

Your credit card will be charged when you place the order. It may not reflect on your transactions right away, depending on the credit card company. You will however get an instant email notification from us once the order has been placed and the card has been charged.

Please make sure that you type all the information, including the CVV code and billing information correctly. If you continue facing the same error, please email us or call us at +1-866-395-8735 (M-F 8 am – 5 pm PST).

International Customers

Yes, we ship internationally.

The rates depend on the package weight and dimensions. You can estimate international shipping before you check out. Please note that the shipping estimates are for shipping ONLY and do not cover any duties or taxes associated with the order. You, as a buyer, will be responsible for any additional customs, duties and taxes.

You, as the buyer, are responsible for paying all associated custom, tax, duties and shipping charges on an international order. We do not charge additional fees, if any, associated with international shipping and we are not responsible for covering additional international charges, if there are any. If you have further questions, please email us

My Account

No, you do not need to register. You can always check out as a guest, but online registration provides an easier way to track orders/exchanges/returns.

You can create your online account here.

Retailer Resources

Visit HERE to view contact information for our sales reps!

All of our retailers have their own internal Return/Exchange policies. Please directly contact the retailer of purchase for questions/issues regarding your order. If you need help locating the retailer, you can use our Store Locator.

PROP 65 Warning

Some of the products can expose you to chemicals including Lead, which is know to the State of California to cause cancer or reproductive harm.

For more information go to:
www.prop65warnings.ca.gov