Order Processing
Each boot in our Benchmark State Boot Collection is made to order. As such we do not keep an inventory available of boots in the State Boot Collection. Therefore, DUE TO THE INTRICATE NATURE OF THE DESIGN WORK PRODUCTION CAN TAKE UP TO SIX MONTHS. Though some features of the boots are customizable, the shaft detail and artwork CANNOT be customized or changed.
Try-On Samples
We want to ensure the most appropriate fit for the custom boots. Therefore, once your order has been received, we will send you two sample pairs of boots to consider when choosing your desired size. Once you have received the try-on boots, you will have 5 days to sample the fit and return. Return shipping is included. We will send you an information booklet along with the try-on samples, that will provide a step-by-step guide to complete your order.
Once we have confirmed your fit and received the try-on pairs back, a member of our Customer Service team will confirm all details before the order is sent to production.
Have Questions?
Please contact customer service by emailing us at customerservice@oldgringoboots.com or calling us at +1 (866) 395-8735 if you have any questions or concerns before you complete the order.
GIVEN THE INTRICATE NATURE OF THE DESIGN & WORK, ORDERS SENT TO PRODUCTION CANNOT BE CHANGED, EXCHANGED, RETURNED OR REFUNDED. THIS IS NON-NEGOTIABLE, ALL SALES ARE FINAL.