Returns & Exchanges

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Start a Return

To initiate a return or exchange of your merchandise please click here. We do ask our customers to make themselves familiar with our return policy stated below. Please read the detailed policy and see if you qualify for returns/exchanges as per our company policy. If you have any issues during your return process, simply send us an email at

Return Policy

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your return of unworn merchandise within 30 days of order receipt. There is a $20 fee for returns and exchanges.

Exclusions apply to orders shipped internationally as well as shipments to Alaska and Hawaii as well as Final Sale items. No returns or exchanges are accepted on products marked Final Sale.


We recommend trying your boots in a carpeted area to avoid any scuff marks. Our policy is the same regarding exchanges. The boots must be returned for exchange in new/unworn condition, in the original packaging within 30 days of receipt.

Please allow 7 to 10 business days for us to process your return(s). You will receive an email from us once your account has been credited. All refunds will be credited to your original form of payment, minus any shipping or return charges. 

Returning Merchandise by Mail

Returning a product is easy. Just use our online return center to process your returns and leave the rest to us. Once you complete the return process you will be able to print a pre-paid return label which can be used to ship back products to us. Please note that it may take 2-3 business days to process your returns after we receive the product. If you have issues or need help, email us at

If you prefer to use your own shipping method, please send the package(s) to :
Old Gringo Boots – Returns
2151 W Commerce St.
Dallas, TX 75212

Exchanging Merchandise by Mail

For any exchanges, please follow the return instructions above, but mark it as an exchange. Since our inventory is limited, we recommend that you send back items for exchanges as soon as possible. Please allow 2-3 business days for the exchange to be processed. We will notify you if we are unable to fulfill your exchange request.

International Returns

All international purchases are final.

Have Questions?

If you have questions regarding shipping please email us at or call us at: +1 (844) 790-8226.