Please read below our FAQs for questions on shopping online with us at www.oldgringoboots.com

SHOPPING ONLINE

Will the boot look the same as in the picture?

There will be minor variations due to the screen settings of the device you are using (desktop/mobile). You will notice that product shots taken inside a studio versus outdoor shots are different in appearance. The handmade nature of the boots also makes each piece unique.

Do you offer special discounts for shopping online?

Please sign up to our newsletter at the bottom of the page to receive special offers when available.

What if the product I want is out of stock ?

We offer a wide range of styles on our website, most of which are restock styles. Since each pair is handmade, our production timeline is usually 14-16 weeks. You can use our Find a Store Tool on the product page to find the styles you are looking for. Limited styles may be available for pre-order or special order. to inquire please email Customer Service or call us at +1-(866)-395-8735 (M-F 8 am – 5 pm PST) for specific styles and further details.

Do you charge Sales Tax ?

We are required by law to charge sales tax and is collected based on Nexus regulations and reporting. 

Can I track the progress of my order?

You will receive an email confirmation once your order has been placed and received. An additional email is sent when your order ships. It’s a system generated automated email which your mail settings can flag as spam. So please check your junk folders if you do not receive confirmation.You can also go to Order Tracking to track your order anytime.

Why is my shopping cart empty even after adding the products ?

Sometimes the cookie settings in your browser can affect your online shopping experience. You can always go to a private browsing mode to avoid errors like this. We also recommend that you clear any cache or browsing history if the problem is recurring. At any point, if you encounter any technical difficulty, please call us at +1-(866)-395-8735 (M-F 8 am – 5 pm PST).

Is my information secured ?

All your information obtained online is transmitted through a secure server and our website uses SSL (Secure Socket Layer) encryption technology to protect your personal information. You can find more information on how we secure your information on our Privacy Policy Page.

SHIPPING

Do you ship to PO Box?

Unfortunately we cannot ship to a PO Box. We ship via UPS which requires a physical street address for delivery.

What domestic shipping options are available ?

At present, we offer Free UPS Ground shipping within US, excluding Hawaii & Alaska. UPS 3-day, 2-day & Overnight Shipping are available options with applicable charges. Please refer to our Shipping & Returns page for more information.

When will my order ship ?

Your order will be shipped within 48 hours of receipt, excluding weekends and holidays. Orders placed after 12 pm PST on Friday or on the weekends will not be processed until the next business day. Please refer to our Shipping & Returns page for more information

Do I need to pay for domestic shipping ?

We offer Free Ground Shipping within US, excluding Hawaii & Alaska. For all other forms of shipping, you can calculate the shipping charge at checkout. Shipping rates vary by the package weight, destination and the selected service type.

Do you offer expedited shipping ?

We do offer 3 Day, 2 Day or Next Day shipping via UPS. Please note that there is no weekend delivery option available at present and orders received after 12 pm PST on Friday,  will not be processed until Monday (or the next business day during long-weekends & Holidays).

Do you require signature upon receipt ?

Due to the value of our product and our commitment to providing best customer service, we want to ensure that your order reaches you. So, all orders shipped require signature upon receipt.

RETURNS/EXCHANGES

What is your return policy ?

If for any reason you are not happy with your purchase, we accept returns of unworn items in original condition within 30 days from the date of receipt. All products mst be in new unworn condition in their original packaging. A pre-paid return label is always included with your order within US, except Hawaii & Alaska. Exceptions apply to items on Final Sale where no returns/exchanges are accepted. Please refer to our Shipping & Returns Page for more info.

What is your exchange policy ?

Exchanges of unworn items in original conditions are accepted within 30 days of receipt. Please note that our inventory is limited on some styles and we may not have the exchange product you are looking for. Please email us for further details on your exchanges. 

When can I see the refund on my card ?

You will receive an email notification once your account has been credited. It may take upto 5-6 business days for the amount to show on your card depending on your credit institution. Paypal transactions are usually available within one business day.

BOOT CARE

What type of conditioner should I use on the leather ?

In general we recommend non silicon based conditioner. We recommend testing it on a small inconspicious area of the boot before applying it in the entire boot. Please use leather products on leather only and avoid areas with embroidery, crystals, studs. 

How do I take care of Old Gringo Boots ?

Each pair or boots and leather used are unique and different. Boot care depends on the work type and the leather. You can find detailed instructions on our boot care page

Do you offer any Boot care products?
Yes, we offer a range of boot care product. Please visit Boot Care Kit page for more information on the product or purchase one.

 

OLD GRINGO FIT

How do I find my correct size ?

Our boots in general run true to size. However the style and silhouette of the boot also dictates the exact fit and may vary at times, making any given style a half size larger or smaller. If you run between sizes we recommend going with the larger of two sizes. It is much easier to make a larger size smaller with use of an insert or thicker athletic sock.

I have wider calves, what boot will fit me ?

We do have relaxed fit options for some of our Old Gringo Signature styles. You can find them under our Relaxed Fit Section. We also have a large selection of 10 inch and under boots & shoes that are not affected by the size of the calf.

PAYMENT

What forms of payments are accepted ?

We currently accept Visa, MasterCard, Discover, American Express and PayPal.

When will my credit card be charged ?

Your credit card will be charged when you place the order. It may not reflect on your transactions right away, depending on the credit card company. You will however get an instant email notification from us once the order has been placed and the card has been charged.

Why is my credit card declining when I try placing an order ?

Please make sure that you type all the information, including the CVV code and billing information correctly. If you continue facing the same error, please email us or call us at +1-866-395-8735 (M-F 8 am – 5 pm PST).

FINDING STYLES

Where can I find an older Old Gringo Style ?

Please email Customer Service to locate an older style. Please provide us with the style number, the picture of the boot, location/site last seen and the size needed.

Can I place a special order if I cannot find a style on your website? ?

Please contact Customer Service if you would like to place a special order. Every request is unique (given the volume of our designs and styles, we will need to consider each request individually). We will also try our best to assist you in locating the style with any of our retail partners.

Why can’t I find this boot on your website anymore ?

We do not stock or restock every item available on the website. If you cannot find a style anymore, it probably is out of stock and we may not be restocking it, or the style has been discontinued and we cannot make it. We update the website with our newer collections and remove styles from previous collections. If you have a question on a particular style, please email or call us at +1-866-395-8735 (M-F 8 am – 5 pm PST).

I saw this boot at one of your retailers, but I can’t find them on your website ?

Our retailers carry their own inventory of styles which vary from what we carry on our online store. Please reach out to Customer Service via email or phone and we can help you locate a specific style.

INTERNATIONAL CUSTOMERS

Do you ship outside US ?

Yes, we ship internationally.

What are the rates for international shipping ?

The rates depend on the package weight and dimensions. You can estimate international shipping before you check out. Please note that the shipping estimates are for shipping ONLY and do not cover any duties or taxes associated with the order. You, as a buyer, will be responsible for any additional customs, duties and taxes.

Who is responsible for duties/taxes and brokerage fees on international orders ?

You, as the buyer, are responsible for paying all associated custom, tax, duties and shipping charges on an international order. We do not charge additional fees, if any, associated with international shipping and we are not responsible for covering additional international charges, if there are any. If you have further questions, please email us

MY ACCOUNT

Do I need to register for an Old Gringo account to shop online ?

No, you do not need to register. You can always check out as a guest, but online registration provides an easier way to track orders/exchanges/returns.

How can I create an Old Gringo account online ?

You can create your online account here

RETAIL PURCHASE

I purchased a boot at your retailer, but now I want to return it. What should I do?

All of our retailers have their own internal Return/Exchange policies. Please directly contact the retailer of purchase for questions/issues regarding your order. If you need help locating the retailer, you can use our Store Locator

 

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